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Where can my e-card gift card be used?
The card can be used in any store in Australia where EFTPOS is accepted, provided the merchant can process it electronically. The card can not be used for mail or telephone orders, online, nor at ATMs.
Note: a $2.00 fee is applicable for each e-card gift card transaction.
 
How do I check my card’s available balance and transaction history?
You can check your card’s available balance or view your purchases using the card at any time by visiting this web site or by phoning 1300 739 889 . Enquiries to the web site are free, but a fee may apply if you phone - you will have the chance to hang up before any amount is charged to your card balance. You will need to enter your card number and your four-digit authentication code to access these details.
 
What happens after expiry of the card?
The expiry date is 12 months from loading. After its expiry any purchase authorisation requests made by merchants will be declined and any balance will be forfeited
.
Can I get a cash advances or refund?
You may not obtain any cash advance with your card or redeem your card for cash or return the card for a refund.
 
Who Issues e-card gift cards?
 
e-card gift cards are issued by EMerchants. EMerchants is the holder of an Australian Financial Services Licence (AFSL), as required by the Australian Securities and Investment Commission (ASIC), that permits a company to deal in the financial services business of non-cash payment products. EMerchant's licence and provisions can be viewed by following this link to the ASIC website: (AFS Licence number 259689