Principal terms & conditions for the use of Gift Cards

Agreeing to these terms
Your activating the card, or your offering the card to a merchant in full or part payment for goods and/or services signify your acceptance of the Terms & Conditions.

Activation of the card

Your card must be activated before you can use it. To activate your card click here

Where the card may or may not be used

The card can be used in any store in Australia where EFTPOS is accepted, provided the merchant can process it electronically. The card can not be used for mail or telephone orders, online, nor at ATMs.
Note: a $2.00 fee is applicable for each gift card transaction.

Purchases using the card

You may offer your card in full or part payment for goods and services. You may make any number of purchases until the balance has dropped to zero. If the purchase amount exceeds the balance, you must pay the excess using another payment method (e.g. cash, credit card) acceptable to the merchant. No change will be given.
Note: a $2.00 fee is applicable for each gift card transaction.

Checking your card’s available balance and transaction history

You can check your card’s available balance or view your purchases using the card at any time by visiting this web site or by phoning 1300 739 889 . Enquiries to the web site are free, but a fee may apply if you phone - you will have the chance to hang up before any amount is charged to your card balance. You will need to enter your card number and your four-digit authentication code to access these details.

Validity and expiry of the card

The expiry date is 12 months from loading the card. After its expiry any purchase authorisation requests made by merchants will be declined. If your card is disposable, any balance will be forfeited.

No cash advances or refunds

You may not obtain any cash advance with your card or redeem your card for cash or return the card for a refund. The card is not linked to a bank account or similar account in your name, and the available balance on the card does not represent property of yours.

Postage and Handling

At the time of purchase, the Purchaser acknowledges and agrees that Postage of the Gift Card by Australian Post is not guaranteed and that the standard postage and handling fees are non-refundable. We do not guarantee delivery. If the Gift Card is lost in the post, we will terminate the original Gift Card and replace it with another Gift Card for a fee of $10.

Lost or stolen or damaged card

We accept no liability for lost, stolen or damaged cards. We will not refund, replace or repair the Card in the event the Card becomes lost, stolen or damaged (except where the Gift Card is lost in the post - see above).

Liability

To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms and Conditions for failure to observe or perform any of our obligations under these Terms and Conditions for any reason or cause. We accept no liability for any failure to authorise a purchase transaction (even if the balance exceeds the purchase amount at the time of the authorisation request) if such has resulted from the application of prudent risk management tools or if the terminal or system was not working properly. We accept no liability for the performance, safety or any other attribute of the goods and services purchased with the card. Any complaints about the goods or services purchased with the card should be addressed to the merchant from whom they were obtained.

Privacy and confidentiality

We are committed to adhering to the National Privacy Principles. We will not disclose your personal details to anyone except for the purpose of managing and processing this pre-paid card business, or as required by law. Thus information may be disclosed to contractors or third party service providers who supply to us administrative, telecommunications, processing or other services in connection with pre-paid cards. They are obliged to keep the information secure and confidential. Those contractors or third party service providers may be outside Australia, and you consent and agree that information may be disclosed to those parties for the purpose of managing and processing this pre-paid card business.

Changes to Terms and Conditions

We reserve the right to change the Terms & Conditions at any time. This web site will display the current Terms & Conditions.